Questions? Contact Academy Support at [email protected]

Frequently Asked Questions

Q: How do I create an account for making my purchase and accessing resources? 

A: You can create a Learning Center/Community account on this page.

Q: What type of account do I need to purchase a course?

A: You will need an Anaplan Learning Center/Community account to complete the purchase. This is different than the credentials that would be used to access the Anaplan platform. If you don’t have a Learning Center/Community login, you must create an account prior to completing your purchase.

Q: I have access to the Anaplan platform, will that account work on this registration site?

No, a login for the Anaplan platform will not work for the making and purchase and accessing the Learning Center/Community sites.  You can create a Learning Center/Community account on this page.

 

Q: How do I find the courses I purchased?

A: Registration can be found under the My Learning tab. 

Step 1: Login to the LMS checkout site using your Learning Center/ Community account.

Note: You can create an account for purchase and learning on this page.

Step 2: Click on My Learning to view all your purchased courses.

Step 3: Click the Plus Sign to expand details about the session.

Q: How do I find the related courses in the Learning Center?

A: Learners can navigate to their OnDemand courses from the LMS Checkout site or by going directly to the Learning Center.

Option 1: From LMS Checkout

Step 1: Login to the LMS checkout site using your Learning Center/ Community account.

Step 2: Step 2: Click on My Learning to view all your purchased courses.

Step 3: Click Launch to navigate the course in the Anaplan Learning Center

Note: Courses with an associated Learning center course have a Launch button. 

Option 2: From the Learning Center

Step 1: Login to the Learning Center

Step 2: Click on My learning or Record of Learning to find your enrollments.

Step 3: Click the course title to go to the course.

Q: I can no longer attend my Instructor Led course, how do I cancel?

A: Learners can cancel their registration by going to their My Learning page. If you need to cancel less than a week prior to the start of the session, please email [email protected].

Step 1: Login to the LMS checkout site using your Learning Center/ Community account.

Step 2: Click on My Learning to view all your purchased courses.

Step 3: Find the course title and click the Cancel button.*

Note: For workshops, you will see two course tiles under My Learning. One is for the accompanying resource course (with the Launch button). After clicking cancel will unenroll you and remove the course titles with 15 mins. 

Please contact [email protected] if you have questions or trouble canceling a workshop.